G31000 Risk Institute (registration W783003389) (“ G31000”) takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact: 
privacy@G31000.org

If you have entered into a contract with one of our subsidiaries or group companies, the controller of your data will be the G31000 or associated companies stated in your contract (RISKIA, ISAR, Risk Academy, Seyir Akademi and others) and any additional consent you give us. In all other circumstances, the controller of your data will be The G31000.

Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and applicable national law.

What information do we collect?

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes:

• your name;
• your username and password;
• your home or work address, email address and/or phone number;
• your job title;
• your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us;
• information related to the browser or device you use to access our website;
• internet browser and operating system;
• recordings of calls you make to our customer service team;
• and/or any other information you provide.

How do we use this information and what is the legal basis for this use?

We process the personal data listed in paragraph 1 above for the following purposes:

• as required to establish and fulfill a contract with you, for example, if you make a purchase from us or enter into an agreement to provide or receive services. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. We require this information in order to enter into a contract with you and are unable to do so without it;
• to comply with applicable law and regulation;
• in accordance with our legitimate interests in protecting G31000's legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation);
• with your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products or services;
• we may use information you provide to personalise (i) our communications to you; (ii) our website; and (iii) products or services for you, in accordance with our legitimate interests;
• to monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, both online and offline, in accordance with our legitimate interests;
• if you provide a credit or debit card, we may also use third parties (such as POS payment providers) to check the validity of the sort code, account number and card number you submit in order to prevent fraud, in accordance with our legitimate interests and those of third parties;
• we may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests;
• in circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes, in accordance with our legitimate interests; and 
• we may use your information to invite you to take part in market research or surveys. 

We may also send you direct marketing in relation to relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.

With whom and where will we share your personal data?

We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by group companies other than those with which you have directly contracted.

We may also share your personal data with the below third parties:

• our professional advisors such as our auditors and external legal and financial advisors;
• marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
• market research companies;
• our suppliers, business partners and sub-contractors; and/or
• search engine and web analytics.

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Personal data may also be shared with third party service providers who will process it on behalf of G31000 for the purposes above. Such third parties include, but are not limited to, providers of website hosting, maintenance, call centre operation and identity checking.

In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

How long will you keep my personal data?

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Where you are a customer, we will keep your information for the length of any contractual relationship you have with us and after that for a period of 12 months unless you are a customer purchasing Standards in which event we will keep your information for 5 years in line with the Standards lifecycle.

Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or, if you have not unsubscribed, (b) while you interact with us and our content; or (c) for 12 months from when you last interacted with us or our content.

In the case of any contact you may have with our customer services team, we will retain those details for as long as is necessary to resolve your query and for two weeks after the query is closed.

We will retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. In some instances, laws may require G31000 to hold certain information for specific periods other than those listed above.

Where is my data stored?

The personal data that we collect from you may be transferred to, and stored outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, in which case the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. Further information may be obtained from our Privacy Team.

What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you or by contacting us.

Where you have consented to us using your personal data, you can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.

Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine readable format.

If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we don't have a good reason to continue to use it; or (d) if we haven't handled your personal data in accordance with our obligations.

Where can I find more information about G31000's handling of my data?

Should you have any queries regarding this Privacy Notice, about G31000's processing of your personal data or wish to exercise your rights you can contact G31000’s Privacy Team using this email address: PrivacyTeam@G31000.org. If you are not happy with our response, you can contact the ISO’s Office: https://iso.org/

General Data Protection Regulation & G31000?

You may have heard of a new law called GDPR, or the General Data Protection Regulation. This law was developed by the European Union and takes effect 25 May 2018. It applies to any organization that handles the personal information of any resident in the European Union (EU), regardless of where in the world that organization is located. GDPR requires organizations to maintain the privacy and security of any EU resident’s personal information. To ensure compliance with GDPR, some key principles need to be understood and implemented.

People have a right to privacy. The G31000 respects the privacy of members by restricting what personal data we collect and process and by safeguarding that data, whether our member is identified an individual person living in the European Union or anywhere in the world. Here are some of the main tenets of GDPR that should be followed:

• Personal data for members are be processed lawfully, fairly, and in a transparent manner. Members will be told what is being collected and for what purpose.
 
• Personal data is collected for specified, explicit for purposes related to the international ISO 31000 risk management standard and associated products and services proposed by the G31000. It will not be used for any other reasons that conflict with these purposes.

• Personal data will only be kept and processed for as long as it is required for that purpose and for no longer than that.
 
• Personal data will be kept up-to-date and accurate in coloration with the individual member.
• In addition, G31000 ensures all staff members, partners and associates who handle personal data are properly trained in how to secure and protect that data.
• The G31000 implements appropriate security measures to protect personal data against accidental or unlawful destruction, loss, alteration, or disclosure.
 
• Members have the right to receive a copy of their data, or can request that their personal data no longer be used. On request, they can have it deleted entirely.